1. Privacy at a Glance
General Information
The following notes provide a simple overview of what happens to your personal data when you visit this website. Personal data is any data by which you can be personally identified. For detailed information on the subject of data protection, please refer to our privacy policy listed below this text.
Data Collection on Our Website
Who is responsible for data collection on this website?
The data processing on this website is carried out by the website operator. You can find their contact details in the “Information on the responsible body” section of this privacy policy.
How do we collect your data?
On the one hand, your data is collected when you communicate it to us. This can be, for example, data that you enter into a contact form or into our AI chatbot. Other data is collected automatically or after your consent when you visit the website by our IT systems. This is mainly technical data (e.g., internet browser, operating system, or time of the page view). This data is collected automatically as soon as you enter this website.
What do we use your data for?
Part of the data is collected to ensure the error-free provision of the website. Other data is processed to answer customer inquiries via our communication channels (including the chatbot) as well as for contract initiation and the fulfillment of services.
2. Hosting
We host the content of our website with the following provider:
Strato
The provider is Strato AG, Otto-Ostrowski-Straße 7, 10249 Berlin, Germany (hereinafter “Strato”). When you visit our website, Strato collects various log files including your IP addresses. For more information, please refer to Strato’s privacy policy: https://www.strato.de/datenschutz/.
The use of Strato is based on Art. 6(1)(f) GDPR. We have a legitimate interest in the most reliable presentation of our website.
Data Processing Agreement: We have concluded a Data Processing Agreement (DPA) with Strato. This ensures that the provider processes the data of our website visitors only in accordance with our instructions and in compliance with the GDPR.
3. General Notes and Mandatory Information
Data Protection
The operators of this website take the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with the statutory data protection regulations and this privacy policy.
Information on the Responsible Body (Controller)
The responsible body for data processing on this website is:
LuminaBots
Salvatore Radio
Im Stillen Winkel 36
66539 Neunkirchen (Saar)
Germany
Phone: 017631744618
Email: info@luminabots.ai
Storage Period
Unless a more specific storage period has been specified within this privacy policy, your personal data will remain with us until the purpose for processing the data no longer applies (e.g., after your inquiry has been fully processed). Mandatory statutory provisions – in particular tax or commercial retention periods – remain unaffected.
Rights of the Data Subject (Inquiry, Erasure, Revocation)
You have the right to receive information about the origin, recipient, and purpose of your stored personal data at any time free of charge. You also have a right to request the correction or erasure of this data. If you have given your consent to data processing, you can revoke this consent at any time for the future. Furthermore, you have the right to lodge a complaint with the competent supervisory authority.
4. Data Collection and Specific Services on this Website
Server Log Files
The provider of the pages automatically collects and stores information in so-called server log files, which your browser automatically transmits to us (including browser type, operating system, referrer URL, IP address, and time). This collection is based on Art. 6(1)(f) GDPR.
Processing of Customer and Contract Data
We collect, process, and use personal customer and contract data for the establishment, content design, and amendment of our contractual relationships. Data processing for the fulfillment of services or digital content is carried out on the basis of Art. 6(1)(b) GDPR. Customer data collected will be deleted after completion of the order or termination of the business relationship and expiry of statutory retention periods.
Use of an AI Chatbot and Connection to ChatGPT (OpenAI)
An interactive AI chatbot (“Lumi”) is integrated into our website. When you communicate with the chatbot, the text messages you enter as well as technical connection data are processed in order to automatically answer your inquiries.
To generate the answers, we use the API interface of OpenAI (OpenAI Ireland Ltd., 1st Floor, Zone 2, The Focus Building, Ashbrook Gulf Common, Ranelagh, Dublin 6, Ireland / OpenAI OpCo LLC, 3180 18th St, San Francisco, CA 94110, USA).
Processing is based on Art. 6(1)(f) GDPR (our legitimate interest in modern, automated customer service) or Art. 6(1)(b) GDPR if the input serves the preparation of a contract. Data transfer to the USA is secured by EU Standard Contractual Clauses and OpenAI’s certification under the EU-US Data Privacy Framework (DPF). According to the provider, the entered data is not used to train global AI models. Please do not enter sensitive private data in the chat window.
5. Audio and Video Conferences
We use online conference tools to communicate with our customers. Processing is based on Art. 6(1)(b) GDPR (contract management) and our legitimate interest in fast communication (Art. 6(1)(f) GDPR). We use the following providers with whom Data Processing Agreements are in place:
- Zoom: Zoom Video Communications, Inc., 55 Almaden Boulevard, San Jose, CA 95113, USA. (EU-SCCs and DPF certified).
- Microsoft Teams: Microsoft Ireland Operations Limited, One Microsoft Place, Dublin 18, Ireland.
- Google Meet: Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland.
6. Plugins and Fonts
Font Awesome
This site uses Font Awesome for the uniform display of fonts and symbols provided by Fonticons, Inc., 6 Porter Road Apartment 3R, Cambridge, MA, USA. When you open a page, your browser loads the required fonts directly, whereby Font Awesome gains knowledge of your IP address. This use is based on Art. 6(1)(f) GDPR.